Already living with Seville Home pieces? This is your door. Service questions, warranty claims, delivery follow-ups, and how to care for what you own. Our care team handles it so a problem never becomes your problem.
Call 913-663-4663 (Mon–Sat, 10–5) or email info@sevillehome.com with your name, a photo of the issue, and roughly when you purchased. Our customer-care team owns it from there: we coordinate directly with the manufacturer, schedule any repair, and keep you posted. You never chase a vendor yourself. You’ll hear back from a real person within one business day.
Curious what’s included on every delivery in the first place? See our white-glove standard.
If you added a Guardsman protection plan at purchase, accidental stains and damage may be covered. Start with us. We’ll confirm your coverage and help you open the claim correctly, because claims filed the right way the first time resolve faster.
Leather wants gentle dusting, distance from direct sun and heat vents, and a leather conditioner about once a year. Wipe spills quickly with a dry cloth, never soap or harsh cleaners on aniline leathers.
Performance and upholstery fabrics mostly ask for regular vacuuming and rotating cushions so they wear evenly. Blot spills, never rub. Check the fabric’s cleaning code (on your paperwork, or ask us) before using any cleaner.
Wood and casegoods prefer a soft dry cloth over furniture polish, coasters under anything wet or hot, and a little distance from heat and humidity swings.
Unsure about a specific piece? Ask. We know what you bought and what its maker recommends.
Reviews are how a family-owned store gets found. If our crew or care team treated your home the way they should, two minutes on Google genuinely helps us, and helps the next family find us.
Clients come back. It’s the best part of this work. Your next consultation is complimentary, same as the first.